How to Automate Your Customer Review Collection

When someone in West Sussex searches for your service, the business with the most 5-star reviews wins. It's that simple. But chasing clients for reviews is awkward and time-consuming. The solution? Automation.

The Timing is Everything

If you ask for a review a week after the job is done, it's too late. The excitement has faded. You need to ask when they are happiest—usually the moment the job is completed or the invoice is paid.

The Automated Workflow

We build systems that trigger automatically. When you move a client to "Completed" in your CRM, the system waits 2 hours, then sends a personalized SMS thanking them for their business and including a direct link to your Google Review page.

Handling Negative Feedback

Our automations include a "buffer." The message asks, "How did we do?" If they click thumbs up, they go to Google. If they click thumbs down, they are sent to a private feedback form that goes directly to the owner, preventing a public bad review.

Want to implement this in your business? Contact us today.